FAQ

Is Artesano Copper Sinks a Green Company? Yes we are. We care about our environment and our planet by utilizing processes and materials that are people and environment friendly. We recycle the majority of the copper used in our sinks as well as the wood used as a source of energy. We are members of the US Green Building Council - Los Angeles Chapter. The USGBS in non-profit community of environmental leaders working to make green buildings available to everyone within a generation.

Do copper sinks scratch or tarnish? Copper is a metal, and like all metallic surfaces, may scratch. It is non-porous and will not stain in the traditional sense of the word. However, copper will naturally patina over time, a chemical process that causes the metal to enrich its color making each piece more beautiful through the years.

How do you care for and maintain copper sinks? Taking care of your copper sink is easy and hassle free. The way to keep your copper basin in optimal condition is to keep it clean. Use mild soap and water and dry it down periodically with a soft cloth. Other cleaners are not necessary. We do not recommend using abrasive cleaners or acidic substances as they may alter the finish. Copper is a living metal that will naturally patina over time. 

For more information please visit our Copper Care section.

Do copper sinks have antibacterial benefits? Yes they do. Copper has extraordinary antibacterial properties. Copper kills hazardous bacteria such as E. coli in a few hours as opposed to stainless steel and other conventional surfaces where bacteria can be present for extended periods of time (weeks in some cases).

Does Artesano Copper Sinks offer perfect matching drains? Yes. Our drains without overflow are selected specifically for our basins. The finishes of our drains will match the finishes of our basins. The overall cosmetic look will be very pleasant and attractive.

Does Artesano Copper Sinks take custom orders? Yes we do. We offer a Made to Order (MTO) Program so we can make you a sink to your exact specifications. MTO or non-catalog items cannot be cancelled, returned or exchanged. Lead-time for MTO sink can take is 3 + weeks depending on the complexity of the piece. Please call us for more details.

Do you offer templates for your sinks?  Since our products are 100% hand made and due to the inherent variation in dimensions of our handcrafted products, we do not supply templates. We highly recommend using the actual sink before making any cuts in the counter top. 

Do you provide sink installation clips for your undermount sinks? We do not provide sink clips because we are not familiar with your particular installation. Mounting clips can be provided by any professional installer.

Can plumbers putty be used when installing your sinks? We strongly advise against the use of plumbers putty with our products, as it may harm the finish. We recommend using silicone.

What are the fulfillment and shipping lead times? We typically ship within 48 hours of receiving and confirming the order. In case that an item is backordered, we will notify you immediately and provide a shipping date. Generally backorder items we will ship Fed Ex Air, also free of charge.

Bathtubs are made to order and have a lead-time of 6 weeks for the Cafe Viejo finish and 8 weeks for the special Brushed Nickel finish. The Kitchen Collection in Satin Nickel have a 4 week lead-time. 

Does Artesano Copper Sinks offers free shipping? Yes we do. All items ship Fed Ex ground. Free shipping only applies to the 48 contiguous states. Additional charges are incurred for shipping to Alaska or Hawaii. Generally backorder items we will ship Fed Ex Air, also free of charge.

Does Artesano Copper Sinks have a Privacy Policy? Yes. Artesano Copper Sinks respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party.